The basis of our relationship
To be effective, we believe that professional relationships need to be based on
- mutual trust
- mutual support
- mutual respect
- mutual integrity
As a result, it’s important to us that our clients share these values.
In practice that means that:
We aim to…
Do everything possible to:
- Keep you fully informed about what’s happening on your projects/orders, and complete every task on or ahead of time – so that you never have to prompt us
- Operate on the principle that a problem isn’t solved, or a piece of work finished, until you are 100% satisfied
- Reply to every telephone message the day you call us
- Reply to (or at least acknowledge) every letter or email on the day we receive it
- Maintain the high standards of integrity, honesty, openness, professionalism, and confidentiality that you rightly expect from us
- Refer our contacts to you where we believe they could benefit your products and services
- Always be on the lookout for new ideas that could help you to build an even more successful business and achieve your business goals
- Do what we say we are going to do, when we say we are going to do it
You aim to…
- Do everything possible to:
- Maintain the high standards of integrity, honesty and openness that we rightly expect from each other
- Tell us immediately if we do anything that you are unhappy with
- Do the things on your action plan – including providing us with any information and answers we need to carry out our work – within the mutually agreed timescales for those action points
- Pay us according to the timetable we agree on in advance
- Refer your internal contacts to us where you believe they could benefit from our help
