In gas filling operations, downtime is costly. Traditional troubleshooting often requires engineers to travel onsite, which can mean delays of days or even weeks. Remote support changes this: it provides a secure digital link between customer facilities and technical experts, enabling faults to be diagnosed, processes optimised, and training delivered in real time.
How iGAS delivers Remote Support
At iGAS, we integrate remote support as part of our lifecycle service commitment:
Troubleshooting & Diagnostics
We remotely connect to PLC, HMI, and SCADA systems, identifying and resolving problems within minutes or hours instead of waiting for onsite visits.
Secure Connectivity
We adapt to each customer’s cybersecurity framework, working with platforms such as Forticlient and BeyondTrust. Where needed, we can also supply HMS Ewon Netbiter units using secure 4G connections.
Training & Demonstrations
Remote sessions allow us to train operators and demonstrate system functionality without the costs and delays of sending engineers onsite.
Proven Long-Term Support
iGAS continues to support control systems delivered more than 20 years ago, ensuring customers maximise the value of their investment across the system’s entire lifecycle.
By combining technical expertise, cybersecurity compliance, and decades of experience, iGAS ensures that our customers can operate with confidence, knowing that expert support is always within reach.