Service Charter | iGAS Technology Solutions

To be effective, we believe that professional relationships need to be based on

mutual Trust

mutual Support

mutual Respect

mutual Integrity

As a result, it’s important to us that our clients share these values.

Do everything possible to:

Keep you fully informed about what’s happening on your projects/orders, and complete every task on or ahead of time – so that you never have to prompt us
Operate on the principle that a problem isn’t solved, or a piece of work finished, until you are 100% satisfied
Reply to every telephone message the day you call us
Reply to (or at least acknowledge) every letter or email on the day we receive it
Maintain the high standards of integrity, honesty, openness, professionalism, and confidentiality that you rightly expect from us
Refer our contacts to you where we believe they could benefit your products and services
Always be on the lookout for new ideas that could help you to build an even more successful business and achieve your business goals
Do what we say we are going to do, when we say we are going to do it

Do everything possible to:

Maintain the high standards of integrity, honesty and openness that we rightly expect from each other
Tell us immediately if we do anything that you are unhappy with
Do the things on your action plan – including providing us with any information and answers we need to carry out our work – within the mutually agreed timescales for those action points
Pay us according to the timetable we agree on in advance
Refer your internal contacts to us where you believe they could benefit from our help